We are fully committed to enhancing your shopping experience and guaranteeing the safe and excellent delivery of your orders. For added peace of mind, we provide a Shipping Insurance Policy that specifically addresses delivery-related concerns. Please take a moment to review the terms and conditions of our Delivery Insurance Policy outlined below.
Our Shipping Insurance Policy covers the following situations:
- Damage During Transit: If your purchased item(s) arrive damaged due to mishandling during transit, we will replace the damaged item at no extra cost to you.
- Non-Delivery: If your purchased item(s) do not reach the correct shipping address or are lost during transit through no fault of your own, we will either replace the item(s) or provide a refund, depending on your preference.
- Stolen: If your purchased item(s) are stolen during transit, we will replace the item at no additional cost.
To be eligible for coverage under our Insurance Policy, you must meet the following conditions:
- You must have purchased the optional Shipping insurance during the checkout process.
- The issue must be reported to us within 30 days of the estimated delivery date or within 20 days of discovering the issue, whichever comes first.
- You must provide necessary documentation and evidence of the issue, such as clear photographs of damaged items or relevant shipping information.
To initiate a claim under our Delivery Insurance Policy, please follow these steps:
- Submit a request through our website with detailed information. This link also allows you to upload a photo if the product is damaged.
- We will review your claim and may request additional documentation to support your case.
- Once your claim is approved, we will promptly process a replacement shipment of equal value.
Our Delivery Insurance Policy does not cover the following:
- Issues resulting from incorrect or incomplete shipping information provided by the customer during the order placement.
- Damage or issues occurring after the order has been successfully delivered to the correct shipping address.
We are dedicated to delivering high-quality products to your doorstep and ensuring a seamless shopping experience. Our Shipping Insurance Policy is specifically designed to provide protection and assurance in the event of unforeseen delivery issues. If you have any questions or require further clarification about our Delivery Insurance Policy, please don't hesitate to contact our customer support team.
Thank you for choosing SnugShark, and we look forward to serving you.